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FAQ's |
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Is
the information I give you secure?
How do I place an order?
How much is shipping?
Do you offer combined shipping?
How do I send items to
multiple addresses?
Can I purchase
items for delivery outside of the U.S.?
Can I pick the item up
from your warehouse?
How do I know when my item has
shipped?
What payment methods do you
accept?
What is your return policy?
Am I going to be charged sales
tax?
Why did you tax the shipping?
What browser do I need to shop?
What will
you do to make sure I'm satisfied with my purchase?
What are cookies and how do
I enable them?
Can I send you a tax exempt form? |
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Is the information I give you
secure? |
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All orders are encrypted with
Secure Sockets Layer (SSL) technology on both your end and ours. SSL encrypts
all of your personal information including credit card number, name, and
address, so that it cannot be read as the information travels over the Internet.
In order for SSL to work, you must use an SSL-enabled browser.
Learn more. Please note: email is not encrypted and is not considered a
secure means of transmitting credit card information. If you prefer not to order
online, you can place your order by phone, Monday through Friday from 9am to 5pm
MST, at 303-952-0142. |
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How do I place an order? |
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Please visit our
policies page to view a detailed description of this process to walk you
through our shopping cart. |
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How much is shipping? |
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We offer free shipping on many
items we sell. However, when free shipping is not offered it is very easy to
calculate your estimated shipping & handling costs - simply add the item to your
shopping cart, enter your zip code and the integrated shipping calculator will
return your cost. If you want to keep the item the click "Checkout Now," or you
may simply click remove if you were just checking the S&H cost. |
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Do you offer combined shipping? |
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Yes. On qualifying purchases the discount will be automatically calculated by the shipping calculator. |
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How do I send items to
multiple addresses? |
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If you are ordering multiple
quantities of the same item and wish to send them to different addresses, make
sure to add each item to your cart separately. You will be able to specify the
different addresses on the Shipping page in Checkout. |
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Can I purchase
items for delivery outside of the U.S.? |
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If you live outside the United
States and would like to place an order we would be happy to assist you. You may
contact us by telephone at 303-952-0142 or by fax at 303-955-2780. |
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Can I pick the item up from
your warehouse? |
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No, sorry we do not offer local pick-up. |
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How do I know when my item shipped? |
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Once you have successfully
completed the checkout process, our system will generate an order number for
your purchase. Then you may login to your account at anytime to view any updates
to your order such as retrieving the tracking number associated with it. |
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What payment methods do you accept? |
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We accept payments from all major
credit cards, eChecks and cash. We accept Visa, MasterCard and Discover directly
through our payment processing system. You may also pay using your American
Express via Google Checkout or PayPal. You may pay with an eCheck through PayPal
as well. And finally you can also now pay with cash (please visit
PaidByCash.com for
more details). The following payments types are not accepted: Personal check,
BidPay, wire transfers or any other type of like payments. Please view our
policies page for more details on our available payment methods. |
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What is your return policy? |
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Defective merchandise, unfortunately, is an inevitability. Fortunately, our customer service department is ready to assist you with your return. Please refer to the
policies
and shipping pages for details on returns. |
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Am I going to be charged sales tax? |
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We are legally required to collect sales tax in the state of Colorado.
The current rate is 6.85%. |
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Why did you tax the shipping? |
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Since the shipping charge is
composed of both shipping and handling, many states deem this to be a taxable service. In those states, we are legally required to collect sales tax on this charge. |
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What browser do I need to shop? |
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If you are using older versions
of your browser, you may experience technical difficulties with online ordering.
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If you are experiencing problems with the site,
download any of the following recommended browsers:
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What will
you do to make sure I'm satisfied with my purchase? |
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We take pride in the quality of
our products and stand behind each one. To ensure your satisfaction, all
shipments are carefully inspected before leaving our warehouse. If you are not
satisfied with your purchase upon arrival, please notify us immediately and we
will attempt to correct the situation. |
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What are cookies and how do
I enable them? |
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Cookies are pieces of information
that are stored by your hard drive to remember aspects of your visits to a
particular Web site. We use cookies to help us improve your shopping experience
by tracking which areas of our site are most and least popular. We never use
cookies to store confidential information like passwords or credit card
information. Most Web browsers automatically accept cookies. |
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However, you will need
cookies to be turned on and/or your security settings to be set at an
acceptable level when you are logging in to your account, your registry,
or when you are attempting to complete a purchase.
Internet Explorer 6 or higher:
Click on "Tools" at the top of the browser. Select "Internet Options"
and click on the "Privacy" tab. Using the slider graphic, set it to
"Medium". Once you have checked that the correct privacy level is
selected, click "OK" to close and exit the Internet Options menu.
Internet Explorer 5 or higher:
Click on "Tools" at the top of the browser. Select "Internet Options"
and click on the "Security" tab. In the white box at the top, there is a
blue-green Earth icon. This should be highlighted in blue, if not, click
on the icon to highlight it. The section at the bottom of the box will
be entitled "Security level for this zone". You will see a slider that
sets the level of security. To use this site properly, "Medium" must be
selected as the security level. Once you have checked that the correct
security level is selected, click "OK" to close and exit the Internet
Options menu.
Internet Explorer 4 or higher:
Click on " View " at the top of the browser. Select "Internet Options"
and click on the "Security" tab. You will see a "Zone" line in which
there is a small blue-green Earth icon labeled Internet. If this is not
the case, click on the small black down triangle next to the Zone line
and select it from the drop down list that appears. The section at the
bottom of the box will be entitled "Internet Zone". You will see four
levels of security options. To use this site properly, "Medium" must be
selected as the security level. You can do this by clicking in the radio
button (small white circle) to the left. A black dot will appear in the
middle of the radio button. Once you have checked that the correct
security level is selected, click "OK" to close and exit the Internet
Options menu.
Netscape Navigator 4 or higher:
Click on the "Edit" menu at the top of the browser, select "Preferences"
from the drop down menu that appears. From the menu on the left, click
on "Advanced". You will see is a box entitled "Cookies". Click in the
radio button (small white circle) next to "Accept all cookies". A black
dot inside the button indicates that this option is selected. Click on
"OK" to close the Preferences menu.
Opera 7 or higher:
Click on the "File" menu at the top of the browser, select "Preferences"
from the drop down menu that appears. From the menu on the left, click
on "Privacy". You will see is a box entitled "Cookies". Click in the
checkbox (small white square) next to "Enable Cookies". A check
indicates that this option is selected. Click on "OK" to close the
Preferences menu. |
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Can I send you a tax exempt form? |
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We sell products to end users only and cannot support tax exempt sales. |
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