Shipping & Freight
Get it fast from GGG! With our 9 strategically located national warehouses, we can reach 99.9% of the nations buying power index in 1-2 days via FedEx Ground or UPS Ground. Orders received and credit approved by 5:00 PM local time ship same day in most cases. Shipments are F.O.B. our warehouses (Harrisburg, PA; Chicago, IL; Fresno, CA; Dallas, TX; and Jacksonville, FL; Camp Hill, PA).

Heavy or bulky items may not be eligible for free freight and may incur significantly higher freight charges than are shown. Please contact our GGG Sales or Customer Service Representative for more information.

We currently ship via FedEx Ground and UPS. We will also use specialized freight companies when shipping high end furniture to ensure that no damage is done to these fine prodcuts. Although you may have selected your preferred method during checkout, we may have to use an alternate method if the chosen carrier has been maxed out for that day. You will not be charged any increase in shipping costs in the event that a different carrier was used. Combined shipping, if any, is offered through our built-in shipping calculators which can be accessed once a product has been placed your shipping cart.

WE DO NOT:

• Allow local pickup under any circumstances.
• Ship collect or third-party billing

Currently, we do not ship to:

• APO/FPO addresses
• P.O. boxes (UPS and FedEx cannot deliver inside United States Postal Locations).
• U.S. Territories and Protectorates
• Countries other than the U.S. unless you are one of our pre-approved international clients. Please contact us if you are interested in becoming approved as an internatinal buyer.  
  

BACKORDERS
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available. You will be notified only if your backorder has been outstanding for more than (4) weeks. Special orders will be accepted for products which are available through manufacturers we currently carry. All special orders require a hard copy, non-cancelable purchase order and may be subject to certain other restrictions.

DAMAGES
GGG's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

1. Note any damages on the receipt.

 

2. Refuse the shipment (if possible) so that it is returned to GGG for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact GGG for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

 

DISCREPANCIES 
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

REFUSED ORDERS
Buyers will be responsible for a 20% Restocking Charge for refused orders in addition to all freight charges.

LOST SHIP
Track your shipment online at gogetitglobal.com. If it has been lost, please contact a GGG sales representative or email us at sales@gogetitglobal.com

RETURNS
For items that GGG accepts returns, please email us explaing your situation and the reason for your return. Only in the event that your product qualifies and/or is an item for which we allow returns will  you receive an RA number. You must have a Return Authorization (RA) number before returning any merchandise to GGG. Be sure to note our return policies to avoid additional charges. For more information on requesting an RA number please read below.

RA REQUEST
Before returning a shipment to GGG, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number online by emailing sales@gogetitglobal.com (please do not call for an RA request). Please send the following information in your email:

• Customer Name
• Invoice Number
• Date of Purchase 
• Model Number
• Serial Number
• Outline of the problem.